By Mera Udyog Team · Last updated: November 6, 2026
Your sales team calls customers all day from their own phones. You have no idea who called whom, for how long, or which leads were never called back.
SIM based call tracking software fixes that without a call centre, a VoIP line or a single new phone number. But the tools look identical on their websites, and the details that decide whether one works for your team (which phones can record, what happens on an iPhone, what the law now says) are buried.
This guide compares 7 tools in rupees for 10 and 25 users, explains exactly which phones record calls, and ends with a 5-Phone Trial Test so you pick right the first time.
SIM based call tracking software is an app installed on an employee’s Android phone that automatically logs every call made or received on the phone’s SIM card, including number, time, duration and missed calls, and syncs it to a dashboard or CRM. Where the phone allows, it also uploads the call recording, with no VoIP line or desk phone needed.
Quick answer: best SIM based call tracking software in India (November 2026)
- Best for factories and retail chains: Mera Udyog combines SIM call tracking with CRM, attendance, payroll and GST billing for ₹9,999 a month (₹7,499 billed yearly) for up to 50 users.
- Best for tracking only on a tight budget: Callyzer costs ₹175 per phone number a month, or ₹275 with lead management, plus ₹500 per 5 GB for recording storage.
- Best telecalling CRM per user: Runo costs ₹599 and TeleCRM ₹799 per user a month, billed yearly.
- Best yearly pack for small teams: NeoDove NeoLite costs ₹17,999 a year for up to 10 users.
- Automatic SIM call tracking works fully only on Android; iPhones cannot log incoming calls or record SIM calls for third-party apps.
- All prices exclude 18% GST and were checked on November 6, 2026.
Contents
- How SIM based call tracking works
- SIM based vs VoIP vs cloud telephony
- The 7 tools at a glance
- What it really costs for 10 and 25 users
- The 7 best SIM based call tracking software in India
- The Recording Reality Check: which phones record calls
- Is SIM call tracking legal in India?
- The 5-Phone Trial Test
- FAQ
Disclosure: Mera Udyog is our own product. We list it where it genuinely fits and say plainly where another tool is the better choice.
How SIM Based Call Tracking Software Works
SIM based call tracking software works by reading the Android phone’s call log in the background and sending each call’s details to a cloud dashboard. The salesperson keeps calling from the normal phone dialer, on the normal SIM, with the normal calling plan.
Here is what happens on every call:
- The employee installs the app on a company or personal Android phone and logs in.
- The app reads the call log after each call: number, contact name, incoming or outgoing, duration, time and missed or rejected status.
- It matches the number to a lead in the CRM, so the call appears on that customer’s record.
- It picks up the recording file, if the phone’s dialer saved one, and uploads it.
- It syncs to the manager’s dashboard. If the phone has no internet, logs wait and sync once data returns.
What managers get out of it: calls per salesperson per day, talk time versus dial count, unanswered calls nobody returned, leads never called, and the first-call time on new enquiries. Those are the numbers most Indian SMEs track today in a register, or not at all.
The trade-off is control. Google Play restricts which apps may read call logs, so the app usually needs a declared CRM use case and several phone permissions, and battery saver settings can stop it in the background. We cover both in the trial test below.
SIM Based Call Tracking vs VoIP and Cloud Telephony
SIM based call tracking uses the employee’s existing mobile SIM and network, while VoIP dialers and cloud telephony route calls over the internet or through a virtual number from a provider. Each suits a different kind of team.
| Factor | SIM based call tracking | VoIP / cloud telephony (Exotel, Knowlarity, MyOperator) |
|---|---|---|
| Number the customer sees | Salesperson’s mobile number | Virtual or landline number |
| Call cost | Existing SIM plan, usually unlimited calls | Per-minute or per-channel charges |
| Needs internet during the call | No | Yes |
| Setup time | Install the app, grant permissions | Buy numbers, configure IVR and routing |
| Works in the field | Yes, anywhere with mobile network | Usually desk or app with data |
| Call recording | Depends on the phone (see Recording Reality Check) | Recorded on the server, every call |
| IVR, call queues, auto-dialer at scale | Limited | Strong |
| Best for | Field sales, dealer networks, branch staff, small telecalling teams | Large call centres, inbound helplines, high-volume outbound |
Our rule of thumb: if your team is mobile, calls from their own numbers and makes under about 100 calls a day each, SIM tracking is cheaper and simpler. If you run a 30-seat call floor with IVR and queues, cloud telephony wins.
Callyzer’s own platform data claims a 46 to 48% connect rate for Indian telecalling teams across more than 5 crore calls (Callyzer, October 2026). It is vendor data, but it shows why many teams prefer calling from a familiar 10-digit mobile number.
SIM Based Call Tracking Software at a Glance
The table below compares 7 SIM based call tracking software tools on starting price, pricing model, recording and what each is best for in India. Prices are per month before 18% GST unless stated.
| Tool | Starting price | Pricing model | Call recording | iPhone | Best for |
|---|---|---|---|---|---|
| Mera Udyog | ₹9,999/month (₹7,499 billed yearly) | Flat, up to 50 users | Synced to the lead record | Ask vendor | Factories and retail chains wanting calls + HR + billing |
| Callyzer | ₹175/number | Per phone number | Paid storage add-on | Not stated | Tracking-only on a budget |
| Runo | ₹599/user (yearly) | Per user | Ask vendor | Not stated | Telecalling CRM at a low per-user price |
| TeleCRM | ₹799/user (yearly) | Per user | Yes, via compatible dialer | Not stated | High-volume telecalling with WhatsApp |
| NeoDove | ₹17,999/year for 10 users | Yearly pack | Ask vendor | Not stated | Small telecalling teams on yearly budgets |
| CallBlaze (Picky Assist) | Included in Picky Assist V4 | Bundled | Not clearly stated | No (Android only) | Picky Assist WhatsApp users |
| Salestrail | Quote only | Per user, add-ons | Add-on | Limited | Teams already on HubSpot or other global CRMs |
Sources are linked in each tool’s section and in Sources. “Not stated” and “Ask vendor” mean the pricing page does not confirm it; check during the demo.
What SIM Based Call Tracking Costs for 10 and 25 Users
For a 10-user team, SIM based call tracking software costs from about ₹1,500 to ₹9,999 a month before GST, and the cheapest tool changes once the team grows. We priced every tool with a published rate at both team sizes.
| Tool and plan | 10 users / month | 25 users / month | What’s not included |
|---|---|---|---|
| Callyzer Basic (₹175/number) | ₹1,750 | ₹4,375 | Lead management, recording storage |
| Callyzer Basic + Lead (₹275/number) | ₹2,750 | ₹6,875 | Recording storage (₹500 per 5 GB) |
| NeoDove NeoLite / NeoPlus | ₹1,500 (₹17,999/year) | Ask vendor (NeoPlus covers 20 users) | WhatsApp API, IVR, VoIP |
| Runo yearly (₹599/user) | ₹5,990 | ₹14,975 | Paid integrations, if any |
| TeleCRM yearly (₹799/user) | ₹7,990 | ₹19,975 | WhatsApp API setup ₹1,999 one-time |
| Mera Udyog yearly plan | ₹7,499 | ₹7,499 | Nothing extra for users up to 50; also covers attendance, payroll, billing, stock |
Monthly figures for yearly plans are the annual price divided by 12. Sources: Techjockey and Callyzer pricing for Callyzer, G2 for Runo, TeleCRM, NeoDove and Mera Udyog pricing.
The break-even points we found:
- Mera Udyog’s flat ₹7,499 a month (yearly plan) costs less than TeleCRM from 10 users and less than Runo from 13 users.
- Callyzer Basic + Lead stays cheaper than Mera Udyog’s flat plan up to 27 phone numbers, before recording storage.
- If you only need call logs and no CRM, Callyzer Basic is the lowest published price at any team size.
Three costs the pricing pages hide:
- Recording storage. Callyzer sells it at ₹500 per 5 GB a month, so a team that records every call pays more each month as recordings pile up.
- Lead source integrations. Callyzer charges ₹500 a month per Indiamart account and ₹150 per form for Facebook lead ads or Instagram lead forms (Callyzer pricing).
- Monthly billing. TeleCRM is ₹1,099 per user on quarterly billing against ₹799 yearly; Runo is ₹899 quarterly against ₹599 yearly.
The 7 Best SIM Based Call Tracking Software in India
The best SIM based call tracking software in India in 2026 are Mera Udyog, Callyzer, Runo, TeleCRM, NeoDove, CallBlaze and Salestrail, and each wins for a different team. For every tool we list price, what it does well, where it falls short and who should pick it.
1. Mera Udyog: Best for Factories and Retail Chains That Want One App
Mera Udyog is a business app that tracks SIM calls inside a sales CRM and connects them to the same employee record used for attendance, payroll, GST billing and inventory. It is built for manufacturing units and multi-outlet retail chains with 20 to 500 people.
- Price: ₹9,999 a month or ₹89,990 a year for up to 50 users, before GST, with a 7-day free trial (Mera Udyog pricing).
- Call tracking: each salesperson’s incoming, outgoing and missed calls with duration and date, and each lead’s full call history, with recordings, on the lead record.
- Beyond calls: the same employee is in attendance, shifts and salary, so a manager can see who was present, who called, and what was quoted and invoiced, in one place.
- Limits: fewer third-party integrations and marketing tools than dedicated CRMs.
Pick it if: you would otherwise pay for a call tracking app, a CRM, an attendance app and a billing tool separately.
2. Callyzer: Best for Call Tracking Only, on a Budget
Callyzer is an Indian call tracking app that reads SIM call logs from employees’ Android phones and turns them into reports for managers.
- Price: Basic ₹175 and Basic + Lead ₹275 per phone number a month, excluding GST (Techjockey); 15-day free trial for 5 numbers (Callyzer pricing).
- Strengths: missed and unanswered call lists, working-hours reports, daily email reports, lead distribution on the Lead plan.
- Limits: recording storage, Indiamart, Zoho, LeadSquared and API access are paid add-ons; you can upgrade from Basic to Basic + Lead but not downgrade.
Pick it if: you already have a CRM or work in Excel, and you mainly want to see who is calling.
3. Runo: Best Low-Cost Telecalling CRM per User
Runo is an Indian call management CRM built around calls made from salespeople’s phones, with lead lists and follow-ups in the same app.
- Price: ₹599 per user a month billed yearly, ₹699 half-yearly and ₹899 quarterly; 10-day free trial (G2, updated September 2026).
- Strengths: low per-user price for a full telecalling CRM, quick setup.
- Limits: per-user pricing climbs with team size; CRM and calling only.
Pick it if: you have 5 to 12 telecallers and want a CRM built around calling.
4. TeleCRM: Best for High-Volume Telecalling with WhatsApp
TeleCRM is an Indian telecalling CRM with SIM call tracking, call recording sync and WhatsApp follow-ups.
- Price: ₹799 per user a month billed yearly, ₹1,099 quarterly; WhatsApp API setup ₹1,999 one-time (TeleCRM).
- Strengths: built for heavy calling, WhatsApp campaigns and follow-up automation.
- Limits: on non-Samsung phones, recordings sync only through a compatible dialer such as Odialer, not Google Dialer (TeleCRM help).
Pick it if: your team makes dozens of calls a day and WhatsApp is your main follow-up channel.
5. NeoDove: Best Yearly Pack for Small Telecalling Teams
NeoDove sells telecalling CRM in yearly packs by team size, with optional AI calling plans.
- Price: NeoLite ₹17,999 a year for up to 10 users and NeoPlus ₹24,999 a year for up to 20 users; AI plans from ₹22,999 a year (NeoDove).
- Strengths: about ₹1,500 a month for a 10-user team, one of the lowest prices for a full calling CRM.
- Limits: WhatsApp API, IVR and VoIP cost extra; yearly billing only.
Pick it if: you have under 20 telecallers and prefer one yearly bill.
6. CallBlaze by Picky Assist: Best Add-On for WhatsApp-First Businesses
CallBlaze is Picky Assist’s call tracking feature for Android, which tracks calls on a selected business SIM alongside Picky Assist’s WhatsApp tools.
- Price: included free with Picky Assist V4 plans (Picky Assist, September 2026). You still pay for the Picky Assist plan.
- Strengths: no separate bill if you already use Picky Assist for WhatsApp.
- Limits: Android only; recording and storage details are not clearly published.
Pick it if: your business already runs WhatsApp messaging on Picky Assist.
7. Salestrail: Best for Teams on Global CRMs
Salestrail is an international call tracking app that logs mobile calls into CRMs such as HubSpot.
- Price: not published; an Essential plan plus optional Call Recording and CRM Integration add-ons (Salestrail help).
- Strengths: records SIM calls through the phone’s built-in recorder or its own Recorder APK; one of the few tools that documents its iPhone limits clearly.
- Limits: priced for international teams; ask for a rupee quote.
Pick it if: your sales team already lives in HubSpot or another global CRM.
The Recording Reality Check: Which Phones Actually Record Calls
SIM based call tracking apps do not record calls themselves on most phones; they upload the recording file that the phone’s own dialer saves. So whether you get recordings depends on the phone model and dialer, not only on the software you buy.
We call this the Recording Reality Check. Run it on your team’s actual phones before you pay for recording.
| Phone setup | Call logs tracked? | Recording synced? | Why |
|---|---|---|---|
| Samsung with the Samsung Phone app | Yes | Usually yes | The built-in call recorder saves files the app can read; TeleCRM supports Samsung directly |
| Phones using Google Dialer (Pixel, Motorola and many Android One phones) | Yes | Usually no | Google restricts third-party access to its recording files (TeleCRM help) |
| Same phones after switching to a supported dialer (for example Odialer) | Yes | Yes, if the dialer installs | Recording moves to a dialer whose files can be synced |
| iPhone | Only calls placed from the app | No | Apple blocks call log access and SIM call recording for apps (Salestrail) |
| Any phone with Wi-Fi Calling on | Yes | Sometimes fails | TeleCRM advises turning Wi-Fi Calling off for reliable recording |
Two policy facts sit behind this table. First, Google Play lists “call recorder” as an invalid use of call log permissions, and allows CRM apps the READ_CALL_LOG permission only under a declared exception (Google Play Console Help). Second, on iPhone, inbound calls cannot be logged automatically and dual SIM is not supported.
What this means for buying: a call recording CRM can only upload what the phone saves. If half your team uses iPhones, no SIM tool will give you complete data. Either issue Android phones for work or choose cloud telephony for that team.
Is SIM Call Tracking Legal in India? (2026 Rules)
SIM call tracking is legal in India when it covers work calls, employees are told what is tracked and why, and recordings are handled under the Digital Personal Data Protection (DPDP) Act, 2023. Three sets of rules matter in 2026. This is general information, not legal advice.
- DPDP Act, 2023 and DPDP Rules, 2025. The Rules were notified on 13 November 2025, and the core processing duties, including notice and the employment “legitimate use” in Section 7(i), apply from 13 May 2027 (King Stubb & Kasiva). Monitoring is easier to justify on company SIMs and devices than on personal phones, and consent clauses alone do not cover intrusive monitoring.
- A written call monitoring policy. State what is tracked (logs, recordings), on which SIM, during which hours, who can access it and your data retention period. Callyzer’s 2026 legal guide treats personal calls on personal SIMs as out of scope and suggests a separate disclosure for recording (Callyzer).
- TRAI number series. On 10 July 2026, TRAI clarified that the 140 series is for promotional calls (blockable through DND) and the 1600 series is for RBI, SEBI, IRDAI and PFRDA regulated entities and government (SCC Times). If your team makes promotional cold calls, or you are a bank, NBFC or insurer, check your numbers before scaling SIM calling.
Our practical checklist: use a company SIM where you can, get each employee’s written acknowledgment of the policy, tell customers calls may be recorded, and set a retention period instead of keeping recordings forever.
The 5-Phone Trial Test: How to Choose in One Week
The 5-Phone Trial Test is a one-week trial method: install two shortlisted tools on 5 real phones from your team and score them on the same 6 checks. Most free trials last 7 to 15 days, so one week is enough.
Pick the 5 phones on purpose: your most common brand, a Samsung, a phone with Google Dialer, a dual SIM phone and the oldest phone in the team.
| Check | What to test | Pass if |
|---|---|---|
| Logs | Make 10 outgoing and 10 incoming calls per phone | All 20 appear within 15 minutes |
| Recording | Listen to 3 recordings per phone | Audio is clear on both sides |
| Background | Leave the phone idle overnight, call next morning | Calls still sync without opening the app |
| Dual SIM | Call from the work SIM and the personal SIM | Only the work SIM is tracked |
| Offline | Call with mobile data off, then turn it on | Logs sync once data returns |
| Lead match | Call 5 existing leads | Calls land on the right lead record |
Score each tool out of 30 (5 phones × 6 checks), and drop any tool that fails the Logs or Background check on your most common brand.
Pro tip
Turn off battery optimisation for the tracking app on every phone before day one, because most “missing call” complaints come from the phone killing the app in the background.
Find the Right SIM Based Call Tracking Software, Then Test It
The best SIM based call tracking software is the one that logs every call on your team’s actual phones and fits your budget at your real team size. Shortlist two tools from the cost table, run the 5-Phone Trial Test for a week, and put a written call monitoring policy in place before you roll out.
If you run a factory or a multi-outlet retail chain and want calls, leads, staff, payroll, billing and stock in one app, try Mera Udyog free for 7 days.
See how the Mera Udyog sales CRM works with our payroll software for India, manufacturing ERP software and retail management software. Comparing full CRMs instead? Read our Zoho CRM alternative guide.
Start 7-Day Free Trial Book a Free Demo See pricing
FAQ: SIM Based Call Tracking Software
What is SIM based call tracking software?
SIM based call tracking software is an Android app that automatically logs calls made and received on an employee’s SIM card, including number, duration, time and missed calls, and syncs them to a dashboard or CRM. Where the phone’s dialer saves recordings, it uploads those too.
Which is the best SIM based call tracking software in India?
It depends on your team. Mera Udyog suits factories and retail chains that want calls, CRM, attendance and payroll together; Callyzer suits tracking-only needs from ₹175 per number; Runo and TeleCRM suit dedicated telecalling teams; NeoDove suits small teams wanting a yearly pack.
Can SIM call tracking record calls on every phone?
No. Most apps upload recordings saved by the phone’s own dialer. Samsung phones usually work, phones using Google Dialer often need a different dialer app, and iPhones cannot record SIM calls for third-party apps.
Does SIM based call tracking work on iPhone?
Only partly. On iPhone, outgoing calls are logged only when placed from inside the tracking app, incoming calls are not logged automatically, and SIM call recording and dual SIM tracking are not supported.
Is it legal to track employee calls in India?
Yes, for work calls, with a clear written policy. The DPDP Act, 2023 core duties apply from 13 May 2027, so tell employees what is tracked, prefer company SIMs, inform customers about recording and set a retention period.
Is SIM based calling cheaper than VoIP?
Usually yes for mobile teams, because calls run on existing unlimited SIM plans and the software starts at ₹175 per number a month. VoIP and cloud telephony add per-minute or per-channel charges but give IVR, queues and server-side recording.
Does SIM call tracking work without internet?
Yes. Calls run on the mobile network, and the app stores the call details on the phone and syncs them once mobile data or Wi-Fi returns.
Questions about choosing SIM based call tracking software? Write to hello@meraudyog.com.
Sources we checked (15)
- Callyzer Pricing, Callyzer, checked November 6, 2026
- Callyzer Pricing in India, Techjockey, 2026
- Runo Call Management CRM Pricing, G2, September 2026
- TeleCRM Pricing, TeleCRM, checked November 3, 2026
- NeoDove Pricing, NeoDove, checked November 3, 2026
- Mera Udyog Pricing, Mera Udyog, 2026
- Best Call Tracking Software, Picky Assist, September 2026
- Salestrail’s Pricing Structure, Salestrail, 2026
- Call Logging on Android and iOS, Salestrail, 2026
- Call Recording via Odialer, TeleCRM, 2026
- Use of SMS or Call Log Permission Groups, Google Play Console Help, 2026
- 5 Reasons Why a SIM-Based Telecalling CRM Works Better Than VoIP Dialers in India, Callyzer, October 2026
- How to Monitor Employee Call Logs Legally in India, Callyzer, June 2026
- Can Employers Monitor Employees Under the DPDP Act?, King Stubb & Kasiva, 2026
- TRAI Clarifies 1600 and 140 Series Number Framework, SCC Times, July 2026